Legal & Privacy

At Shaupa, we value your privacy and empower you to manage your personal information. This policy outlines the procedure for requesting the deletion of your personal data from our systems and databases.

1. Request for Data Deletion

To initiate a data deletion request, please contact us via email at [email protected]. Include sufficient details to allow us to identify you as the person from whom we have collected data or as an authorized representative.

2. Verification of Identity

To ensure the security and privacy of your information, we require verification of your identity before processing your request. This verification may involve providing additional information or signing into your account.

3. Data Deletion Process

Upon verifying your identity, we will proceed to delete your personal information from our records, except in cases where retention is mandated by law or necessary for legitimate business purposes. This includes:

• Completing transactions initiated by you or providing services you have requested.
• Detecting and mitigating security incidents, fraud, or illegal activities.
• Complying with legal obligations or responding to legal proceedings.
• Supporting internal uses that are in line with your expectations based on your relationship with us.

4. Service Providers

We will instruct any service providers who have access to your data on our behalf to also delete your information, consistent with legal and contractual obligations.

5. Confirmation of Deletion

Once the deletion is completed, we will communicate with you to confirm that your data has been removed from our systems.

6. Exceptions to Data Deletion

There are circumstances under which we may refuse a data deletion request, including but not limited to:

• Retaining information for completing transactions, fulfilling contracts, or maintaining ongoing business relationships.
• Ensuring the security and integrity of our services and users.
• Complying with legal requirements and regulatory obligations.

7. Contact Information

For any inquiries or concerns about this Data Deletion Policy or the handling of your personal information, please reach out to us at [email protected].

8. Governing Law

This Data Deletion Policy is governed by the laws of Australia and should be interpreted in accordance with them, considering our operation primarily within Australian jurisdiction.